FAQ
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Yes. We currently ship to addresses within the United State. Expansion to other regions is being considered for the future
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Shipping within the United States is completely free. There are no hidden fees, your total cost will be clearly shown at checkout.
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Processing time: 1–2 days (Monday–Friday)
Transit time: 4-9 days (Monday - Friday)
Please note that delivery times are estimates and may vary due to external factors like weather or transport delays.
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Contact us within 24 hours of receiving your order.
Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.
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Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.
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Email our customer service at support@hevuxo.com with your order number and a short explanation of why you want to return the product.
We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.